Return Policy
1. Satisfaction Guarantee
At Clay Haven, we want you to love your purchase! If you are not completely satisfied, you can return or exchange items within 30 days of receipt.
2. Eligibility for Returns
To be eligible for a return or exchange, items must be:
- In their original condition
- Unused and undamaged
- Accompanied by the original receipt or proof of purchase
3. Exclusions
Certain items, such as custom or personalized products, are non-returnable unless they arrive damaged or defective.
4. Process for Returns
To initiate a return:
- Contact us at [Contact Email/Phone Number] within 30 days of receiving your order.
- Provide your order number and reason for the return.
- We will guide you through the return process.
5. Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return reaches us.
6. Refunds and Exchanges
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed back to your original payment method within [X] business days. For exchanges, we will ship the new item as soon as possible.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.
8. Policy Changes
Clay Haven reserves the right to modify this return policy at any time. Any changes will be effective immediately upon posting on our website.
